At any given time, you may see our field staff in your neighborhood. Most of our work is routine maintenance or emergency repairs. Occasionally, we have larger projects that may interrupt your service for a short period of time. Check here periodically to see any updates on our long-term projects.

Joack/Terry/Michael Lane Main Repairs

As part of our continuing work to replace certain water mains in our district, construction has begun on Joack Lane, Terry Lane, and Michael Lane in Chattanooga. This project will replace older 2.25" diameter pipes with larger, ductile iron pipes. This allows for greater water flow and lower maintenance costs in the future. Lines that are replaced are chosen due to past history of issues, whether it be breaks or cracks in the line, leaks, etc.

During construction, you may see heavy equipment and machinery on your street. Lane closures may be necessary at certain times. While water service should continue for the duration of the project, there may be short intervals where service will need to be turned off. This is usually done during the day when the least amount of people are affected. For any questions, please feel free to call us at (423) 877-3513.

Automated Meter Reading (AMR)

AMR stands for Automated Meter Reading. It's a method of using communication technology to read meters without having to access the meter, which is located in a meter box in the ground near the residence or business.

All existing residential meters will eventually be replaced through the project. The project began in late 2014, and is expected to take about three years to complete. Click here for more information.

ServLine Program

We are now offering our ServLine protection program for the benefit of our customers. ServLine is an insurance program that protects against water leak or damage to water lines on your property. Click here for more information.