Questions? We are here to help
(423) 877-3513
Questions? We are here to help
(423) 877-3513
Questions? We are here to help
(423) 877-3513
The date for the August meeting of the Hixson Utility Board of Commissioners has been changed. The meeting will now be held on Wednesday, August 14th, at 3PM. It will take place at our main office at 5201 Hixson Pike. If you have any questions, feel free to reach out to us by phone at...
Read more**Click here to download a copy of the customer letter** In 2022, Hixson Utility District received results from a rate study conducted by a utility consulting firm that evaluated the existing rate structure, expenses, and revenues. Although our cost to produce water is lower than surrounding utilities, the inflationary increases in operating expenses have led to...
Read moreThe Hixson Utility District Board of Commissioners meeting for June has been changed from its scheduled date of Wednesday, June 19th. The meeting will instead take place on Thursday, June 6th, at 3PM at the HUD main office at 5201 Hixson Pike. If you have any questions concerning this date change, please feel free to give...
Read moreAs part of the Environmental Protection Agency's (EPA) continuing Lead and Copper Rule and program, local water utilities have been asked to conduct a survey of customer plumbing materials. This survey is used to identify any infrastructure within the District that could be in need of rehabilitation and/or replacement in order to comply with the Lead...
Read moreHixson Utility District is seeking statements of qualifications from Engineering firms with a strong record in successfully assisting water utilities with engineering services. These services include water distribution modeling and optimization, water system improvement projects, water system planning and design. Hixson Utility District is interested in seeking grant funds for certain projects. The RFQ must be submitted...
Read moreAnother winter season has come to the Chattanooga area. While the actual weather can be unpredictable, having water on-tap at all times, regardless of the temperature outside, should not be. Now is the time to take precautions if you are worried a pipe may freeze, or have one that has done so in the past. Make...
Read moreThe January meeting for the Hixson Utility Board of Commissioners has been moved from its usual date. For January's session, the Board will be meeting on Wednesday, January 24, 2024, at 3PM. The meeting will take place in the conference room at the HUD office at 5201 Hixson Pike in Hixson. If you have any questions...
Read moreThe holidays are upon us! Please be aware of our office hours over the next several weeks. Our office will be CLOSED on the following days: - Monday, December 25th, and Tuesday, December 26th, in observance of Christmas; - Monday, January 1st, in observance of New Year's Day; - Monday, January 15th, in observance...
Read moreWe've reached that part of the year where even a day or two without rain can leave your lawn crispy and brown. As a lot of our customers are using sprinkler systems to keep greenery green, water bills go up. If you are also a customer of Chattanooga Sewer or the Hamilton County WWTA, you...
Read moreThe date for the July meeting of the Hixson Utility Board of Commissioners has been changed. The meeting will now take place at 3PM on Wednesday, July 26th, 2023, at our main office at 5201 Hixson Pike. If you have any questions concerning this change, please give us a call at (423) 877-3513, or email...
Read moreThe 2023 Consumer Confidence Report is now available. Each year, our CCR includes news about the District, as well as our most recent Water Quality Report. You can download a PDF copy by clicking here. If you are interested in a paper copy of the CCR, please feel free to contact our office to speak...
Read moreThe date for the Hixson Utility monthly Board of Commissioners meeting has been changed for May. The meeting was originally scheduled for May 17th at 3:00 PM. The new date is Monday, May 22nd, at 9:00 AM. If you have any questions, please feel free to call us at (423) 877-3513.
Read moreRecently, Hixson Utility was notified by our online billing provider, Invoice Cloud, that they will be increasing their transaction fees on credit or debit card payments. Previously, Hixson Utility customers paid $2.95 per transaction on Invoice Cloud. This included AutoPay, scheduled, and one-time payments. Beginning on February 20th, 2023, the transaction fee on all of these...
Read moreRecently, Hixson Utility District (HUD) has seen an increase in customers making third-party payments. Third-party payments are payments that pass through an outside financial institution before reaching HUD. With many banks and credit unions now offering online bill pay services, customers are often finding this an easy and low-cost way to pay their bills. While we gladly...
Read moreHixson Utility wants to make our customers aware of our closings over the next few weeks, as we celebrate the winter holidays. Our office will be CLOSED on the following days: - *Christmas*: Monday, December 26th, and Tuesday, December 27th; - *New Year's*: Tuesday, January 2nd; - *Martin Luther King, Jr. Birthday*: Monday,...
Read moreThe July meeting for the Hixson Utility Board of Commissioners has been moved from its original date of July 20th. It will now take place at 8:00 AM on Monday, July 25th. We apologize for any inconvenience this might cause. If you have any questions, please feel free to call us at (423) 877-3513.
Read moreThe 2021 edition of the Hixson Utility District Consumer Confidence Report is now available. You can download and view a PDF copy by clicking here. The report contains the latest news from around the District, as well as the newest Water Quality report. Would you like a paper copy of the report? Notices will be sent out...
Read moreHixson Utility has an annual maintenance program that involves flushing water mains and hydrants throughout the district. This program will be ongoing for the next couple of months, beginning in mid-February. You may see our crews around the district performing this work. If you see water flowing from a water hydrant throughout the day, don't...
Read moreAnother winter season has come to the Chattanooga area. While the actual weather can be unpredictable, having water on-tap at all times, regardless of the temperature outside, should not be. Now is the time to take precautions if you are worried a pipe may freeze, or have one that has done so in the past. Make...
Read moreAnother holiday season is here! Hixson Utility would like to remind you of our schedule over the next couple of months. Our office will be CLOSED on the following dates: - Thursday, November 25 (Thanksgiving) - Friday, November 26 (Black Friday) - Thursday, December 23 - Friday, December 24 (Christmas Eve) - Friday,...
Read moreThe 2021 edition of the Hixson Utility District Consumer Confidence Report is now available. You can download and view a PDF copy by clicking here. The report contains the latest news from around the District, as well as the newest Water Quality report. Would you like a paper copy of the report? Notices will be sent...
Read moreHixson Utility District would like to wish all of our customers a Merry Christmas, and a happy and safe New Year. We would also like for everyone to be aware of our holiday schedule over the next few weeks. We are closed on the following days: Thursday, December 24th Friday, December 25th Friday, January...
Read moreThe July meeting for the Hixson Utility Board of Commissioners has been moved from its original date of July 15th. It will now take place at 3:00 PM on Wednesday, July 22nd. We apologize for any inconvenience this might cause. If you have any questions, please feel free to call us at (423) 877-3513.
Read more****Updated 5/1/20**** With many local businesses re-opening, we wanted to share the information below, from the Tennessee Department of Environment & Conservation (TDEC): "Measures to combat COVID-19 statewide have resulted in many buildings – such as restaurants, offices, factories and hotels – to be unoccupied for extended periods of time. Extended building vacancies have the potential to impact drinking...
Read moreThe April meeting for the Hixson Utility Board of Commissioners has been moved from its original date of April 15th. It will now take place at 3:00 PM on Thursday, April 23rd. We apologize for any inconvenience this might cause. If you have any questions, please feel free to call us at (423) 877-3513.
Read moreThe monthly meeting date for the Hixson Utility District (HUD) Board of Commissioners has been changed, effective immediately. Starting this Wednesday, January 15th, the HUD Board of Commissioners will meet at 3:00 PM on the third Wednesday of every month. The meeting takes place at our main office at 5201 Hixson Pike. If you have any questions,...
Read moreIf you have been avoiding our office due to construction work that was taking place this summer, we have good news. The remodel is nearing completion and our new customer space is now open and fully functional. The previous waiting area has been greatly expanded and new chairs added. Both of our customer restrooms in...
Read moreThe 2019 edition of the Hixson Utility District Consumer Confidence Report is now available. Beginning this week, the report will be mailed out to all customers over the next two months and should come with your next bill. If you would like to view the report online, it is available here.
Read moreixson Utility District will begin construction work starting the week of September 24-28 on Bay Hill Drive and Sequoyah Terrace near Lakesite. This is part of our continuing project to replace older, cast-iron water mains in our service area. Lines that are replaced are chosen due to past history of issues, whether it be breaks or...
Read moreWhen temperatures start to rise and rain decreases, many people feel the need to water lawns and gardens, fill up the back yard swimming pool, wash the car, etc. Inevitably this leads to an increase in water usage. The increased usage can lead to not just a higher water bill, but also an increase in...
Read moreJust a reminder, our office will be CLOSED on Wednesday, July 4th, in observance of Independence Day. Please remember that payments can always be made through the night drop box at our office, by phone, and any time on the web by following the Pay Online link. We hope you have a happy and safe...
Read moreBeginning April 10th, 2018, be aware that the next bill you receive will contain some important information. You should receive a flyer with your bill directing you to view our latest Consumer Confidence Report. This report contains news on happenings at Hixson Utility District, a message from our Board of Commissioners, our 2017 Water Quality Report,...
Read moreHixson Utility has an annual maintenance program that involves flushing water mains and hydrants throughout the district. This program will be ongoing for the next couple of months, beginning in mid-February. You may see our crews around the district performing this work. If you see water flowing from a water hydrant throughout the day, don't...
Read moreIf you use our online payment portal (Invoice Cloud), and have an older computer, you may experience issues in the coming weeks. Any customer using a computer still running Windows XP or Windows Vista will potentially be unable to access their Invoice Cloud account due to a software upgrade. This upgrade is being performed by...
Read moreHixson Utility District would like to wish all of our customers a Merry Christmas, and a happy and safe New Year. We would also like for everyone to be aware of our holiday schedule over the next few weeks. We are closed on the following days: Monday, December 25th Tuesday, December 26th Monday, January 1st...
Read moreAs part of our continuing work to replace certain water mains in our district, construction will soon be starting on Joack Lane, Terry Lane, and Michael Lane in Chattanooga. This project will replace older 2.25" diameter pipes with larger, ductile iron pipes. This allows for greater water flow and lower maintenance costs in the future. Lines...
Read moreHappy Independence Day from Hixson Utility District! We will be CLOSED in celebration of the holiday on Tuesday, July 4th. If Tuesday is your final due date, please remember you can drop payments in our nightbox at the office, or pay online any time by clicking here[https://www.invoicecloud.com/portal/(S(4uqzfhfi3vzkjce5qsvmrnm3))/2/Site2.aspx?G=81ff1808-be35-49ed-a81c-f99a0d43d8e9]. We will also still be open our regular business hours,...
Read moreThe 2017 edition of the Hixson Utility District Consumer Confidence Report is now available. Beginning this week, the report will be mailed out to all customers over the next two months and should come with your next bill. If you would like to view the report online, it is available here.
Read moreOur Water Quality Report summary for the year of 2016 is now available. You can view it by clicking here. The report will also be included in our 2017 Consumer Confidence Report, which will be mailed to customers within the next couple of months.
Read more*Overall Main Replacements* *Replacements in Valleybrook* [assets/Uploads/MainReplacementsOverall-2016.jpg] [assets/Uploads/ValleybrookMains.jpg] In order to upgrade our system, Hixson Utility District replaced several older cast iron water mains in calendar year 2016. The pipes replaced were 2.25" in diameter, and are being replaced by...
Read moreHixson Utility District would like to wish all of our customers a Merry Christmas, and a happy and safe New Year. We would also like for everyone to be aware of our holiday schedule over the next few weeks. We are closed on the following days: Friday, December 23rd Monday, December 26th Monday, January 2nd ...
Read moreWe recently started construction work on Cove Lane in Red Bank. This street is served by a smaller 2.25" water main that needs to be upgraded. Our crews will be working to install a new main. Work is scheduled to be finished by the end of January, weather permitting. Service interruptions may occur during this...
Read moreHixson Utility District will begin a project the week of August 8th to replace smaller and aging main water lines on Masters and East Masters Roads in the Valleybrook subdivision. Replacement of these lines is expected to take at least three months, depending upon weather conditions. Interruptions in service could be possible during this work. We...
Read moreThe 2016 edition of Hixson Utility District's Consumer Confidence Report is now available online. Beginning with the month of June, customers will also receive a copy of this report with their next bill. The report can be viewed online by clicking here.
Read moreIn recent weeks, you may have noticed road closures on Old Hixson Pike between Adams Road and Northpoint Blvd. This is part of a project to repair a main water line that runs through this area. This area contains some of the older water lines in our district, so it is important to perform this...
Read moreHixson Utility District has partnered with a local company to redesign the look of the bill you receive from us. The design should look familiar, but it incorporates our new logo and colors. Customers should start seeing the redesign after December 1st.
Read moreOur crews are currently finishing up a project to relocate a service main line on Cloverdale Circle. We appreciate your patience while this is completed. Starting the week of September 28th, we will begin a similar project on August Drive. If you live in or drive through this area, you may experience periods of lane...
Read moreThere are several upgrades planned to our computing software at the District office. This includes new billing software, which will give customers advantages such as being able to access a copy of your bill online. Another upgrade being planned will help streamline our ability to dispatch work to our field staff. This will allow for...
Read moreThe most recent inspection of the District's facilities in accordance with the Sanitary Survey Manual for the Community Public Water Supplies conducted by the Tennessee Department of Environment and Conservation (TDEC) resulted in the District being given a numerical rating of 100. The District is proud to be serving one of the best quality and...
Read moreThe Board of Commissioners adopted its budget for the next fiscal year and decided to leave water rates unchanged. The last time Hixson water rates were increased was September 1, 1985!
Read moreHixson Utility District is currently aggressively replacing older, smaller mains to maintain good water flow and reduce the maintenance required on older water mains. Please be patient if traveling in any of these areas where we are replacing water mains.
Read moreEffective July 1, 2002 when a payment is not received by the final due date, a $35 delinquency will be added to the account. This will replace our old reconnection charge of $35. Although we will continue to disconnect water for non-payment, the delinquency charge will apply when the account becomes delinquent (on the final...
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